Brutus Monroe Help Center

The Brutus Bucks Program is an awesome rewards system that we created here at Brutus Monroe. The program is completely free to join and we suggest that you join so that you can begin earning points right away! This program is designed to reward our partners in creativity by allowing you to earn points for purchase and for completing designated tasks. 

There are many ways to earn points with our program and we are alway evolving the ways that you can earn. For the most up to date earning possibilities, click this link to be taken to your Brutus Bucks Dashboard: Brutus Bucks Dashboard

The current point earning opportunities are:

• Making a purchase
• Adding your Birthday
• Leaving a Product Review
• Referring a Friend
• Signing up for our Mailing List
• Following us on Instagram

There are many ways to spend your points! We are always developing new ways for your to spend your points and we always suggest visiting your Brutus Bucks Dashboard in order to view all of the most current point redemption options. You can visit your dashboard by clicking here: Brutus Bucks Dashboard

Below are the current point redemption offers:

• 500 Points - $5 Voucher
• 1,000 Points - $10 Voucher
• 2,500 Points - $25 Voucher
• 5,000 Points - $50 Voucher

When making a purchase at www.brutusmonroe.com your order begins processing. Once your order has been fulfilled you will receive a notification of the fulfillment, once this email has been received your points are released for use. This process is in place as we want to make sure that your entire order is able to be processed and in turn your points are rewarded correctly. From time to time an item might be backordered or unavailable. At that time your order is updated and your points are rewarded for the accurate purchase amount. 

Points will expire every three months, unless you place an order within that time frame. Once you place an additional order, your expiration time for your points will be extended for an additional three months. You will be sent multiple emails notifying you of your point expiration (if you are in jeopardy of them expiring) as well as emails letting you know that you have reached a threshold in which you can redeem your points. Please be sure to check your email as well as your expiration date for your points sent via email as we will not place expired points back into your account. There are no exceptions to this policy as the system will not allow us to apply expired points back into your account.

No, unfortunately the system has no way of transferring points between accounts.

Your subscription discount is automatically added, since you can’t use two discounts at once.  You have to log out and check out as a guest then your subscription discount code is removed.  Then refresh your screen.  The code will work on items that have the "BB" symbol on them.  Items that are not Brutus Monroe or will sale items work or subscription items or cardstock or classes with any code.  A box comes up when checking out that states ‘enter your gift cause or discount code’. This is where you can enter your code. Then when you put your shipping address in your points get assigned to you. The next time you check out simply log back in.  And remember all orders in the US, ship for free after all discounts that total $100.

At Brutus Monroe we ship all over the world from our fulfillment center and warehouse located in Pittsburgh, Pa. Our shipping hours of operation are Monday-Friday 10am-4pm and all orders with in stock merchandise are shipped within 48 hours of their receipt during our regular shipping business hours. 

All of our shipping rates are automatically calculated from realtime shipping rates from the leading shipment companies. We have provided a shipping calculator on the left hand side of the shopping cart to give you an accurate shipping cost.

If for any reason an item is oversold, you will receive an email notification of the backordered status and we will ship you item as soon as it becomes available. Although we make every attempt to make sure that every item is in stock, with large releases some inventory may become unavailable must faster than others. 

The customer pays for all duties, customs, taxes, or additional fees associated with the delivery of products sent from Brutus Monroe.

Once an order is ‘fulfilled’, the customer will receive an email to the email address that the order was purchased with a status notification and tracking number if applicable.

You will have to contact the carrier that your package is being delivered by.  Unfortunately, once it leaves our warehouse we no longer have control over your package. They will ask you for a tracking number, which should be on your email you received.

UPS https://www.ups.com/us/en/help-center/claims-support.page

DHL https://www.dhl.com/en/express/tracking.html

The post office has your package but they have not scanned it into their system so that it can be tracked.

The health and safety of all our team members is our number one priority. Recently, procedures and policies have been put into place as a result of COVID-19 that results in slower handling time. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive as we have been advised by our shipping partners. If your shipping comes back due and you want your package reshipped, the customer is responsible for for resending the package.  Otherwise a virtual giftcard minus processing fees will be applied.

There is a banner at the top of the screen that will state that there is free shipping, but this is before subscription discounts are applied or codes.  To qualify for free shipping your order must be over $100 after ALL discounts and be shipping in the USA.  The $100 must also be in the subtotal line.  Shipping charges do not count towards the $100.

Orders outside of the USA do not qualify for free shipping.  

Awesome question! We currently offer many subscription products and we have listed them below. Please note that within the information below we will mention if shipping is included in that price, or if shipping will be an additional charge. 

Stamp of the Month - $5 - Shipping Included

Each month you will receive a brand new (never before released) 2x3 stamp. This stamp size if perfect for a focal image on a card or an awesome decoration for an envelope or tag. 

Stencil of the Month - $8 - Shipping Included

Each month you will receive a 6x6 background stencil made of high quality mylar. These stencils are awesome for creating backgrounds with ink blending, surface sprays, and glitter glaze. 

Glitter Glaze of the Month - $8 - Shipping Included

Each month you will receive a 1 ounce jar of an exclusive Glitter Glaze color. This incredible medium is awesome for use with our stencil of the month or any stencil that you might already have in your stash.

Aqua Pigment of the Month - $10 - Shipping Included 

Each month you will receive a 1 ounce dropper bottle of our incredible Aqua Pigment. These colors are exclusive to the Aqua Pigment of the Month Club and you will always know which of the aqua pigments are a part of this club as they will have a white dropper cap instead of a black one. 

Subscriptions are mailed out by the 15th of every month. Items are not considered late or missing unless you do not receive an email by the 15th of the month confirming shipment.

There are no refunds or exchanges on subscription products once a payment has been processed on the order. If your items are awaiting shipment and have not been sent out, Brutus Monroe can cancel the shipment but 20% will be taken off the amount paid, shipping will be forfeited, and a virtual gift card will be issued. No refunds will be issued.

You can not pick up an automatically billed subscription - they must be shipped out. You may, however, use store pickup to purchase a subscription item outside of a recurring subscription after all regular subscriptions have been processed and shipped.  On a store pickup of a subscription item, the customer will not receive a subscription discount since this is treated as a product purchase not a subscription purchase.

No, the "Bonus" and/or "Exclusive" boxes are not part of the regular monthly subscription.  They will carry a premium price over the regular monthly boxes, typically because they contain exclusive items or a greater amount of products.  These boxes can not be reserved without payment.  They are also sold in limited numbers and once they are sold out, they will not be offered again.  If someone purchases more than one by accident and the item has not been mailed out, the box can be canceled before it is processed but the buyer will be assessed a 20% processing fee, no shipping and handling fees will be returned, and the refund will be issued as a virtual gift card.

The International Stamp Club of the Month Club is for those not living in the United States of America. You will receive the same stamp as USA Stamp Club members. The additional cost is to cover additional shipping. If you order regular Stamp Club but live outside of the USA, a staff member will attempt to contact you about the additional cost. If no payment has been received for International Stamp Club within 24 hours of the next charge date, the stamp will be returned to inventory and the customer will receive a virtual gift card minus a 20% processing fee.

Unfortunately, we have no way of combining orders.

We don't cancel subscriptions, but have our customers do so from their subscription dashboard. This will also cancel your subscription discounts and all additional subscription benefits that come from being a member. If you wish to rejoin any of the subscriptions in the future please just follow the link to the dashboard.

Brutus|Monroe offers the following Exchange & Return Policy:

We happily accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping. Due to high shipping costs and inventory management, there is a 20% restocking & order processing fee for any other returns and cancellations. The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment.  The product returned must be new and unopened. For all order discrepancies, as well as returns and exchanges, you must contact us within 7 days of order receipt.  Brutus|Monroe is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse. *Pease note, that we do not offer refunds for any product after 30 days of receipt. 

If you duplicate your order, you will receive store credit for the items that you have duplicated, this will be offered at the discretion of Brutus Monroe as we would expect you to keep accurate records of the items in which you have purchased. 

If you have any reason to believe that your order did not process, please contact Brutus Monroe at orders@brutusmonroe.com or 412-892-9511 and we will verify that you order was received. We can not issue refunds for duplicate orders within the same 72 hour period as our fulfillment team begins processing your order within moments of it being received.

Once Brutus Monroe receives a package back, an attempt will be made to contact you. The customer will responsible for paying to reship the item. If we don't hear from you by 30 days after the return, the items will be returned to Brutus Monroe inventory and forfeited by original purchaser. Shipping and handling will be not be returned, a processing fee of 20% of the purchase price will be retained, and a virtual gift card will be issued to the customer as a refund. If the customer contacts Brutus Monroe after 30 days, items that are available can be offered for repurchase, but at the current cost, not the pervious rate.

Please contact the carrier that delivered your package.  We can not control delivery or condition of the shipment once it has left the warehouse.

They will ask you for a tracking number, which should be in your shipping confirmation email.

USPS United States Postal Service  https://www.usps.com/help/missing-mail.htm
FedEx https://www.fedex.com/en-us/customer-support/claims.html

UPS https://www.ups.com/us/en/help-center/claims-support.page

DHL https://www.dhl.com/en/express/tracking.html

Please contact the carrier that is delivering your package.  We can not control delivery or condition of the shipment once it has left the warehouse.

They will ask you for a tracking number, which should be in your shipping confirmation email.

USPS United States Postal Service  https://www.usps.com/help/missing-mail.htm
FedEx https://www.fedex.com/en-us/customer-support/claims.html

UPS https://www.ups.com/us/en/help-center/claims-support.page

DHL https://www.dhl.com/en/express/tracking.html

Unfortunately we are not able to cancel pre order items. We submit our order to the manufacturer with the amount we need based upon pre orders submitted to Brutus Monroe.

Go to Brutusmonroe.com, log in and then go to your account..   Then you need to go to “Default Address” and click on “view address”, then update your address. 

Make sure if you are a subscriber to also go to your ‘subscription dashboard’ and update your address there also. If you do not have a direct access to your "subscription dashboard" please go to

Brutus Monroe does not control pop ups, notifications, or alerts on personal devices. 

No, the system will not allow us to transfer points between or combine accounts. 

Purchase history can not be moved to another account. Our system won't allow us to do so.

Unfortunately you will have to go through whoever you purchased the item from.  Brutus Monroe does not guarantee items after they leave our warehouse to be sold through another company.

Please contact the carrier that delivered your package.  We can not control delivery or condition of the shipment once it has left the warehouse. Please take pictures of your items damaged and the package.

They will ask you for a tracking number, which should be on your shipping confirmation email.

UPS https://www.ups.com/us/en/help-center/claims-support.page

DHL https://www.dhl.com/en/express/tracking.html

The only way to reserve an item is to purchase it.

If the repurchase is done within 7 days, all sales prices and freebies will be honored if you complete the repurchase based on the same order that was placed before.  This is based on availability of items.  If items that are wanted to be repurchased are no longer available for purchase then there is nothing that Brutus Monroe can do, we are sorry.

Everything on this order will be shipped when all items are ready. Nothing will be shipped separately.

Everything on this order will be shipped when all items are ready including any items for the class. Nothing will be shipped separately.  If you ordered an online class that has nothing to ship, you will be invoiced for the cost of shipping your items and those items will be shipped once they are ready.

No, we are sorry but once an order has been submitted by the customer we are unable to change, exchange, swap out or remove items that are in the order. Even if an order has not been shipped, the order has been printed and sent to processing where they it will be marked, organized and prepared for shipment.  Shipping has also been reserved for the order the way it is processed.  Changing the order may cause delivery not to occur.  

We are delighted that you love our images as much as we do and we want you to share your creations as much as possible.  Our Angel Policy is as follows:

Personal use is unlimited.

All commercial use of our designs (ie. craft shows, etc.) must adhere to the following terms and conditions:

• All stamp impressions must be made by hand and no mechanical or other form of reproduction is permitted.
• Quantities are limited to projects that are limited in scope, and otherwise do not constitute an ongoing business. Additionally, quantities for commercial use are generally allowed if they are in the range of 50 hand-stamped impressions per stamp image.
• Wherever possible, Christopher Alan Design, LLC or Brutus|Monroe (a subsidiary of the aforementioned LLC) copyright should be credited.

• You may not use Die Images for the purpose of creating logos or company trademarks.

• Persons creating hand-made creations for sale are responsible for complying with any state and local business and tax regulations.

The production of much larger numbers, and/or for an ongoing business,  would need explicit permission and would be subject to an official agreement. For example, if you wanted to offer a permanent design, that you hand-created to order, an agreement to provide commercial licensing for those designs could be permitted based on our specific illustrators licensing agreement.  Brutus|Monroe images would need proper credit in your product description

Copyright notices should appear as follows:  Images ©Brutus|Monroe, LLC

https://www.brutusmonroe.com/pages/angel-policy#:~:text=We%20are%20delighted%20that%20you,Angel%20Policy%20is%20as%20follows%3A&text=You%20may%20not%20use%20Die,creating%20logos%20or%20company%20trademarks.

Once an order is completed, Brutus Monroe can not offer a refund or virtual gift card.  If a freebie was not on an order and the item was not sent, we can not send it. 

Your subscription discount is automatically added, since you can’t use two discounts at once.  You have to log out and check out as a guest then your subscription discount code is removed.  Then refresh your screen.  The code will work on items that have the "BB" symbol on them.  Items that are not Brutus Monroe or will sale items work or subscription items or cardstock or classes with any code.  A box comes up when checking out that states ‘enter your gift cause or discount code’. This is where you can enter your code. Then when you put your shipping address in your points get assigned to you. The next time you check out simply log back in.  And remember all orders in the US, ship for free after all discounts that total $100.

We are sorry but the "Freebie" items are 'while supplies last'.  If it was missing from your order, then we must have run out of the "Freebie" and can not send you anything in it's place.

Your subscription discount is automatically added based on your login. Since you can’t use two discounts at once,  you have to log out and check out as a guest without your subscription discount.  When logged in as a guest, there should be a text field when checking out that states ‘enter your gift card or discount code’. This is where you can enter your code. Then when you put your shipping address in your points get assigned to you. The next time you check out simply log back in.  And remember all orders in the US ship for free after all discounts that total $75.

No. We are sorry but once an order is submitted and paid for by the customer it can not be altered or added to to take advantage of an offer such as a sale or a "Freebie".  

If your shipping address is within a 40 mile radius of our 1000 Greentree Road, Pittsburgh, PA retail store, you will have a shipping option of Store Pickup. Store Pickup orders are processed normally and you will receive an email when the order is ready for pickup. Orders must be picked up within 7 days of processing.

"Store Pickup" orders must be picked up within 7 days. If an item is not picked up within 7 days for store pickup what happens? Brutus Monroe will attempt to contact the customer for “Free Store Pickup”.  The customer will have 3 additional days to pick up.  They will also be invoiced for the shipping of their item.  If there is no contact by the customer at this time, the items will be returned to Brutus Monroe inventory for someone else to purchase.  The customer will be issued a virtual gift card for the amount paid.  No refunds will be offered.

If you can not pick up your item after completing the order, please contact Brutus Monroe.  One of our helpful staff will attempt to contact you.  And an invoice will be emailed to you.  If after 3 days you have not completed the invoice or picked up the item, the items will be returned to Brutus Monroe inventory and a virtual gift card will be issued.

We have 72 business hours to fulfill all orders.  Orders placed during events on the same day of the event will not be available for pickup.

Customer care and shipping issues can only be addressed when there is an email sent to orders@brutusmonroe.com .

Customer care and shipping issues can only be addressed when there is an email sent to orders@brutusmonroe.com .

Customer care and shipping issues can only be addressed when there is an email sent to orders@brutusmonroe.com .